Shipping and Delivery Policy
Effective Date: 01/01/2025
Thank you for shopping with The Right Hand. We strive to ensure that your order arrives safely and promptly. Below is an overview of our shipping and delivery policy.
1. Shipping Locations
We currently offer shipping to the following locations:
All Over India
If you are located outside of our shipping areas, please contact our customer support team at Email: growth@therighthand.in
/ Phone: +91 9944459263 to inquire about possible shipping options.
2. Processing Time
Once your order is confirmed, it will be processed for shipment. Orders are typically processed within [insert number of business days, e.g., 1-2 business days] from the time of purchase. Please note that processing times may vary depending on product availability and demand. Orders placed during weekends, holidays, or peak seasons may experience slight delays.
3. Shipping Methods and Costs
We offer various shipping options depending on your location and preferences. Shipping costs are calculated at checkout based on the delivery address and the selected shipping method.
Standard Shipping: [Insert estimated delivery time]
Express Shipping: [Insert estimated delivery time]
The delivery times indicated above are estimates and may vary based on factors such as location, carrier delays, and weather conditions.
4. Shipping Carriers
We partner with reliable shipping carriers, including [insert carrier names, e.g., India Post, Blue Dart, DTDC, etc.], to ensure timely delivery of your orders. Tracking information will be provided once your order has been dispatched.
5. Order Tracking
Once your order has been shipped, you will receive an email notification with tracking details. You can use the tracking number provided to check the status of your delivery via the respective carrier’s website.
6. Shipping Delays
While we aim to provide timely delivery, we are not responsible for delays caused by factors outside of our control, such as:
Carrier delays or disruptions.
Natural disasters or severe weather conditions.
Incorrect shipping information provided by the customer.
If there are any significant delays in processing or shipping your order, we will notify you as soon as possible.
7. Failed Delivery
If a delivery attempt is unsuccessful, the shipping carrier will typically leave a notice with instructions on how to proceed. Please make sure to provide accurate and complete shipping information to avoid failed delivery attempts.
If the package is returned to us due to an incorrect address or failure to pick up from the carrier, we will contact you to arrange for redelivery or refund options (if applicable). Additional shipping charges may apply for redelivery.
8. Damaged or Missing Items
We take great care in ensuring your items are packed securely. However, if you receive a damaged or defective product, or if any items are missing from your order, please contact our customer support team within [insert number of days, e.g., 7 days] of receiving your package. We will assist you in resolving the issue, which may include issuing a refund or sending a replacement item.
9. International Shipping
For international orders, please be aware that customs duties, taxes, or import fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping charges at checkout.
We are not responsible for any delays or issues caused by customs processing or clearance.
10. Address Changes
If you need to update your shipping address after placing an order, please contact us immediately at [Insert contact information]. We can only update the address before the order has been shipped. Once the order is dispatched, we are unable to modify the shipping address.
11. Contact Us
If you have any questions or concerns about our shipping or delivery process, feel free to reach out to our customer support team:
Email: growth@therighthand.in
Phone: +91 9944459263